FAQ

Pentair Partner Portal Frequently Asked Questions
 

We always advise checking our questions and answers before contacting us. Most questions and solutions are provided in here. Is your question still not answered to your satisfaction? Please do not hesitate to contact us.
 

OVERVIEW QUESTIONS

 

GENERAL
1. Which Pentair brands are accessible via this Partner Portal?
 
LOGIN 
2. How can I create an account to get access to the Partner Portal?
3. I did not receive the activation email. What do I need to do?
4. How can I log in?
5. What do I need to do when I forgot my email address?
6. I have lost my password, how do I recover it?
7. I know my password but I cannot login. What do I need to do?
 
MATERIAL ON THE PORTAL
8. Where can I find downloads on the Partner Portal?
9. Where can I download the Projection tool software?
 
UNIVERSITY
10. How can I register for a webinar?
11. Where can I access the recorded webinars?
 

OVERVIEW ANSWERS
 

GENERAL
 
1. Which Pentair brands are accessible via this Partner Portal?
This Pentair Partner Portal, that is accessible via www.pentair.partners is only for the following Pentair brands:
  • X-Flow
  • Codeline
  • Food & Beverage (Haffmans, Sudmo, BMF)
  • Clean Air Systems (Goyen/Mecair)
 
Other Pentair brands are not present on this Partner Portal.
 
LOGIN
 
2. How can I create an account to get access to the Partner Portal?
When you visit www.pentair.partners you can click the text ‘request an account, click here’. By entering your business email address, you can ask for access. When your request is approved, you will receive an activation email with further instructions.
 
3. I did not receive the activation email. What do I need to do?
Check your email spam box where the activation email could have been redirected. 
 
If you still don’t find it you can contact us via partnerprogram@pentair.com
 
4. How can I log in?
Visit www.partner.partners and enter your business email address and your password.
You can check the ‘stay logged in’ checkbox. The next time you visit the Portal you do not need to enter your username and password again.
 
5. What do I need to do when I forgot my email address?
You always need to register with your business email address and not your private email address. If you can’t remember your email address you can contact us via partnerprogram@pentair.com.
 
6. I have lost my password, how do I recover it?
To recover your password, go to www.pentair.partners and click ‘ forgot your password, click here’. 
Enter your business email address and click ‘recover password’. 
 
Follow the instructions available in the email we just send to you.
If you don't receive any mail, please refer to your spam folder. If the e-mail is not in the spam folder, please send us an email via partnerprogram@pentair.com
 
7. I know my password but I cannot login. What do I need to do?
A failing login can have several causes. Maybe you have a typo, have the Caps Lock button active, changed your password recently or another problem is causing the login to fail.
Check the above causes first. If you still can’t access the portal you can recover your password by following the step mentioned at point 6 in this FAQ list.
 
MATERIAL ON THE PORTAL
 
8. Where can I find downloads on the Partner Portal?
Go to the ‘product catalogue’ at the top menu. Select the product you are interested in. Scroll down or click ‘downloads’ in the menu  to go to the download section. Select the item and language you need and the available downloads will be visible immediately.
 
9. Where can I download the Projection tool software?
Scroll down until you see ‘Projection tool software’.
 
UNIVERSITY
 
10. How can I register for a webinar?
Click your webinar of interest and click ‘register’ at the bottom of the page.
Follow the instructions. You will receive a confirmation email in your mailbox.
 
11. Where can I access the recorded webinars?
Scroll down to see our recorded webinars.
 
Projection tool
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Download the Projection tool software via www.pentair.partners/tools-services

University
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Register for webinars and watch recorded webinars via www.pentair.partners/university

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